Technical Business Analyst

TG Human Resource

  • 鰂魚涌
  • 長期
  • 全職
  • 27天前
We are seeking a highly skilled and experienced Technical Business Analyst to join our client's dynamic team. This role is ideal for someone who thrives at the intersection of business and technology, with deep expertise in enterprise applications, contact center platforms, and infrastructure. The successful candidate will be proactive, self-sufficient, and capable of managing stakeholders while contributing across the full software development lifecycle.ResponsibilitiesHaving experience on building, deploying and supporting enterprise application.Having exposure to Contact Center -IVR, Genesys application and integration with 3rd party applicationHaving knowledge of Contact Center domainHaving understanding of infrastructure and network, cloud networkingDevelops software solutions by studying information needs, conferring with users and various teams, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycleDocuments and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.Prepares and installs solutions by determining and designing system specifications, standards, and programmingShould be able to handle individual task with minimum supervision.Requirements8-10 + year experience for applications running in MS Windows platform.Working knowledge of Contact Centre applications like IVR, Genesys etc.Good knowledge on IVR and its designing with flow.Experience on Workflows, Custom workflows, Business Rules, Business Process Flows and their configurations as per requirements.Experience in Call routing technology and ACD’s would be an added advantage.Experience within the field of Routing management, WFM & Command centerKnowledge in Genesys Systems and technologyStakeholder and Project managementExperience with Microsoft Office products – O365, PowerPoint, Word, teams and Excel
Experience with Confluence, JIRA, Kanban boards etc
Previous experience supporting financial applications: Banking Domain understanding.
Good at debugging, ability to pinpoint code lines that cause issue
Able to provide and help release fixes to production.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

CTgoodjobs