Retail Operations & Projects Specialist (12-Month Contract)

• Coordinate testing and feedback for new retail systems and processes
• Support change management and follow-up with stores
• Assist with store openings, renovations, and new product launches
• Help improve Back of House organization and efficiency

• Manage internal communications like weekly newsletters
• Support employee engagement programs and team events
• Assist with training sessions and learning initiatives

• Consolidate and verify monthly commission reports
• Resolve commission disputes with relevant teams and escalate complex cases
• Share insights on commission trends and market impact

• Contribute to process improvements and operational efficiency
• Support troubleshooting, procurement, and daily operations

• Strong organizational and project coordination abilities
• Proficient in Microsoft Office; Excel skills (e.g. pivot tables, VLOOKUP) are a plus
• Detail-oriented with good analytical thinking
• Fluent in English and Chinese
• Proactive and adaptable in a fast-paced environment
• Team player with strong communication and stakeholder management skills
• Responsible and trustworthy, especially with confidential data
• Passionate about improving operations and employee experience
• Immediate availability is preferable

KOS International