Client Operations/ Customer Service Executive (Japanese)

Manpower

  • 鰂魚涌
  • 長期
  • 全職
  • 30天前
About this role
  • Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
  • Handle B2B clients' enquiries and complaints from Bank
  • Identify and support on cases' investigation and resolution issues
  • Membership Registration & Account set up
  • Responsible for the invoice / reports and other documentations with clients in a timely manner
  • Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
  • Maintain a strong awareness of good practice business processes and policy compliance
  • Perform ad-hoc project as assigned
You might fit for the role if you have...…
  • Degree in Business Administration or related disciplines
  • Minimum 2-3 years of working experience preferably in customer services, operations or project management
  • Account servicing or Sales Support/Administration experience, preferably in banking / finance industry
  • Excellent inter-personal, customer servicing and problem-solving skills
  • Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred)
  • Proficient in other Asian languages such as Korean is an advantage
  • Proactive, detail-oriented, highly organized in work procedures
  • Able to work in a fast-paced environment and meeting tight timelines
  • Well versed in MS Office and hands on experience in using systems
  • Excel, VLOOKUP & Pivot Tables is a must
We are offering
  • Hybrid work arrangement (work from home/office) – Only 8 days in office
  • 15 to 18 days Annual Leave
  • 16 weeks Maternity / 14 days Paternity Full Paid Leave
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited airport lounge access)
Interested parties please email a MS Word version resume and expected salary to ( ) and quote the job reference no.

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