Responsibilities: (No Sales Role)Handle and deliver excellent customer service with clients’ enquiries on account opening, trading platform and market information with professional manner;Perform due diligence and KYC checks on clients and process the account applicaton forms in accordance to policies and procedures;Handle processing of clients' updates and changes to their accounts;Obtain feedback from customers on the service delivered and recommend improvement plan as appropriate;Liaise and coordinate with other departments for projects and make sure the operational flows are smooth and efficient;Work closely with front office to obtain and ensure the necessary documents are in place for client on boarding according to regulatory requirements;Perform other job-related duties or any other ad-hoc projects as required.Requirements:Post-secondary educated, preferably in business or related disciplines;Relevant experience in customer service will be an advantage;Good command in written and spoken English, Mandarin (a must) and Cantonese;Attention to details, strong sense of responsibility and good team playerCustomer focused, self-motivated, mature, patient and to be a good team player with strong common sense and able to work under pressure;Immediate available is preferred.We offer attractive remuneration package with comprehensive benefit to the right candidate. Interested parties please click “APPLY NOW” to submit applications or send applications with detailed resume stating career history, present & expected salary and date available to Human Resources Department, Forthright Financial Holdings Company Limited. Applicants who are not contacted within 6 months may consider their applications for the specified position unsuccessful.All information provided by applicants will be used only for recruitment purpose and will be used strictly confidential. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Group and its related/partnership companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job applications is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Group to do so, after which the personal data will be destroyed.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.