IT Technical Support

• Provide 1st tier technical support to internal customers (either onsite or remotely).
• Provide 1st tier support on MS Windows and MS Office.
• Provide 1st tier support on all corporate communication systems including email (e.g. Outlook, Web and Mobile devices), instant messaging, video conference equipment setup and etc.
• Perform hardware and software installations such as Workstations, Laptop PCs and Printers.
• Provide onsite support to internal customers on PC/Printer/Network and peripheral related issues.
• Maintain up-to-date hardware & software inventory.
• Perform system administration and health checking as assigned.
• Handle office administrative services and ad-hoc support as assigned.
• Remote-hand to data center during office hours.
• Occasional extended hours support (non-office hours) under mutual agreement.

• Higher Diploma in Information Technology, Computer related disciplines or above.
• 2-3 year experience in IT system and end-user support
• Good knowledge on computer hardware, system and software development
• Good interpersonal and communication skills.
• Good command of spoken and written English and Cantonese is required. Mandarin is an advantage

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