Officer, Service Analyst (Contact Center)

九龍
長期
全職

3天前

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Shape your Career with CitiThe Service Analyst 1 is a position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.Responsibilities:

Handle incoming calls and chats across segments, customers and deliver good customer service to ensure superior Citibanking experience to our customers
Handle inquiries and transactions on banking, investment products and credit card products
Promote and cross-sell the banks’ products as appropriate
Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
Exchange information in a concise and logical way as well as be sensitive to audience diversity

Qualifications:

Effective verbal and written communication
Good in English, Mandarin and Cantonese communication
Good understanding of procedures and concepts within own technical/subject area
Good understanding of how the team Integrates with others in accomplishing the objectives of the area
Proven ability to creatively solve problems
License Requirement: HKSI Paper 1, 7, 8
Previous relevant experience preferred

Education:

Higher Diploma or above1 year of relevant experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group: Customer ServiceJob Family: ServiceTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.

Citigroup

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