Customer Service Associate/Executive

SGS

  • 粉嶺
  • 長期
  • 全職
  • 17天前
Company DescriptionSGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world."We are 100% committed to helping you reach your full potential. Be the professional you want to be with SGS. Be 100% you.Job Description
  • Handle incoming email and phone enquiries
  • Deliver customer satisfaction through excellent service quality
  • Solve problems and analyze information accurately with appropriate speed
  • Make decisions through appropriate actions required to solve queries within guidelines
  • Prepare proposal, quotation and agreement for the customer
  • Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
Qualifications
  • High Diploma or above in any subjects
  • 2-4 years' experience in customer services
  • Good command of both written and spoken English and Chinese, including Mandarin
  • Good communication skill, outgoing and initiative
Additional InformationAs a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:
  • 5-day Work Week
  • Double Pay and Performance Bonus
  • Dental and Medical Benefits
  • Accident Insurance and Life Insurance
  • Annual Leave
  • Birthday Leave
  • Paid Maternity Leave, Paternity Leave, and Marriage Leave
  • Career Advancement Opportunities
  • On-the-Job Training
  • Education and Training Subsidies
  • Free shuttle Bus Service
  • Employee Assistance Program (EAP)
  • Staff Activities
Interested parties please send your full resume with expected salary and date available(Data received will be kept confidential and used for processing application only.)

SGS