Customer Services Officer - Credit Control (Up to $20k/ mth)

Ensure responsive, prompt, efficient and effective support to enquiries raised by different customer service channels
Handle correspondence to ensure prompt response to customer requests, enquiries and complaints.
Perform operation activities contributing to Credit & Revenue Collection performance such as deposit, payment, refunds, aging, debt collections, negotiation with customer and bad debt monitoring. These may include but not limited to chasing up overdue payments via telephone and email, resolving customer queries and issues, managing the Days Sales Outstanding figure, prepare journal entries, assisting the month end, highlighting problem customers to management, and assessing company risks
Review and create procedures and guidelines that ensure timely payments while maintaining good revenue collection and minimize bad debts
Provide recommendation through analytic review on improving account receivables status to reduce credit risk exposure.
Liaise and co-operate with relevant parties within the Company and external customers to achieve continuous improvement in service excellence.

Requirements:

Diploma or degree holder in business administration, accounting or related discipline is desirable.
At least 2-3 years in loan management, credit control or related working experience.
Able to deal with internal and external customers’ enquiries / complaints in a sensible and professional manner