OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. Since our incorporation, we have been enabling people and communities to realise their aspirations. This is our purpose.As the second-largest financial services group in Southeast Asia by assets, we hold one of the world’s highest credit ratings: Aa1 by Moody’s and AA- by both Fitch and S&P. Our commitment to excellence has earned us numerous industry accolades, reinforcing our reputation as one of Singapore’s best banks.With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented by a presence in the leading economies of New York, London and Sydney. As One Group, we support your ambitions across borders with our deep local knowledge – be it growing your personal wealth or capturing business opportunities – for now, and beyond.OCBC offers private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.Great Eastern Holdings, our insurance subsidiary, is the oldest and most established life insurance group in Singapore and Malaysia.Lion Global Investors, our asset management subsidiary, is one of the leading asset management companies in Southeast Asia.The Group has over 400 branches and representative offices in 19 countries and regions.Job Summary:This role is responsible for managing operational risk within the consumer division through on-going communication, risk assessment and process review focusing branch operation & fraud risk areas.What you will be doing:Provides active risk advisory in the business operation and fraud risk areas to ensure processes/ controls are sound and robust to meet internal policies, guidelines, and applicable regulatory requirements.Collaborates with business units to formulate appropriate controls to mitigate operational risks (i.e. Fraud, Data Loss, Third-Party, Business Continuity, Personal Data Protection and Digital Risk) arising from initiatives and processes to an acceptable level of low and moderate risk.Drives and contributes towards successful implementation of initiatives from CFS business units, considering risk-rewards trade-offs and business risk appetite.Identifies risk hotspots and work with Group Risk Analytics, Intelligence & Surveillance (RAISe) team to improve/ deploy monitoring activities, where necessary.Foster close working relationship with key stakeholders of other divisions, particularly second line of defence (Legal, Compliance, Operational Risk Management & Information Security & Digital Risk Management) to ensure CFS alignment of applicable policies with the Group / Regulators.Support business units in material incident management and ensuring appropriate containment measures deployed which commensurate with materiality of the incident (considering reputational and regulatory risks).Conduct regular communication and refresher trainings to uplift staff awareness on thematic areas (e.g. Fraud risk, Information and Cyber risk, Data Loss risks).Participates in Information Risk initiatives and taskforces established from Information Risk Working Group.Participates in Anti-Fraud initiatives and taskforces established at industry work groups and from Financial Crime Compliance – Anti-Fraud team.Work with business units to implement the regulations and policiesInitiatives and support bank wise on streamline process for banking make easy direction both for internally and externally customersGive insight for the branch operation (e.g. Overage & shortage, surprise check, and cash controls)Closely monitoring the BRMT team performanceOther tasks assigned by Department HeadWhat we are looking for:Degree holder with relevant disciplinesOver 10 years banking experience with good knowledge in branch operation /digital risks/ fraud risks.Proficient in Microsoft Excel, Word, PowerPointECF in Compliance
