Customer Service Officer (non-sales insurance) 18k

香港
長期
全職

14天前

WallStone Partners has been dedicated to excellence in providing executive search consulting to the international companies based in operating from Hong Kong & Asia. Our reputation is based on our successful track record, creative and consultative approach, and commitment to quality, integrity and professionalism as well as an ability to develop enduring, effective working relationships.My client is a top international insurance company, currently they are seeking talented Customer Service Advisor to drive their business.*Welcome Fresh Graduate candidates**Welcome customer services staff from other industry**Welcome back office staff / agent / broker from insurance industry*Job Description:Handles customer inquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation processResponsibilities:

Handles customer inquiries and complaints from different channels (Call, Livechat, Email, Letter) regarding all activities in insurance and MPF policy Operation process such as Underwriting, Policy Owner Service, and Claims
Reports problems, potential crisis and complaint to supervisor for service improvement
Maintain good customer relationship and promote company services
Makes outbound call to customers for follow-up cases
Executes empowerment guidelines

Requirements:

Full Cert of HKDSE/ HKCEE
Candidate with CS exp. (Call Centre/ Banking/ Insurance/ Telecom, etc.)
Fast Pace with Good Communication Skills
Good command of spoken and written English and Chinese & PC skills
Basic insurance knowledge would be definitely an advantage

Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact Ringo Si at (852) 2157 0784.

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