Associate Director, Markets Client Onboarding Manager

• Client outreach, including discussion around data requirements, collation.
• Organising and Chairing client operational and onboarding review meetings
• Client Due Diligence (CIP information)
• Responsible for coordinating across the various CIB teams to ensure client onboarding is completed and client is ready to trade.
• Review and validate clients documentation and instructions
• Accountable to ensure that all facilities are set up in accordance with client instructions, this involves working closely with the various operational functions.
• Ensure trading limits are in place and linked to the required e-platform prior to trading and ensure that the start to end process of onboarding is completed in a timely manner.
• Responsible for coordinating across the various CIB teams to ensure client offboarding is completed.
• Responsible for coordinating Conduct meetings with internal stakeholders
• Ensure regulatory information is obtained and client is compliant

• Provide training and guidance for new joiners
• Preparation and update of training material and desktop operating instructions
• Develop and implement process improvement initiatives to optimise operational efficiency

• Markets Product Knowledge
• Organisational Skills
• Client Communication Skills
• Regulatory Knowledge
• Client Onboarding Experience

• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered