Lounge Ambassador

Cathay Pacific

  • 香港
  • 長期
  • 全職
  • 23天前
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.Reports to: Lounge Service Delivery ManagerIn order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.As the Lounge Ambassador, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.Key Responsibilities
  • Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
  • Interact with customers, anticipate their needs and initiating conversations to build rapport and offer personalised assistance
  • Address customer inquiries while professionally handling feedback, complaints, and requests to improve the lounge experience
  • Deliver start of shift duties such as stocking service counters, ensuring lounge seating area cleanliness
  • Monitor the lounge environment and conduct quality control and quality audit activities
  • Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company and legal standards
  • Support Supervisor to ensure day-to-day operation
Requirements
  • Right to work in Hong Kong
  • Minimum age of 18
  • HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
  • Standard of spoken and written English. Cantonese and Putonghua are advantages
  • Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
  • Customer service-oriented attitude, energetic with helpful, outgoing personality, attention to detail and great team work
  • Ability to work under pressure
  • Flexibility to work on shift schedules and work overtime if needed
Benefits
  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Medical coverage & other flexible benefits
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family
Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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