Customer Engagement Executive

Alexander Mann Solutions

  • 香港
  • 長期
  • 全職
  • 2天前
We are AMS. We are a talent solution business. We help our clients to attract, engage and retain the talent they need for business success. Our solutions are delivered by our experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world to create workforce that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity – and we’re here to help you achieve it.Our client, a leading multi-national company is now seeking for high caliber candidates to join their growing team. The team provides premium customer service to fulfill customers’ needs across different financial services and wealth management products. If you are looking for a new career opportunity and challenge in financial services industry, apply now.Responsibilities
  • Handle customers’ enquiries via various online platforms
  • Identify customers’ needs and expectations, providing financial advisory services
  • Provide one-stop service to customers for enhancing the customer engagement level
  • Collaborate with internal teams to efficiently resolve customer requests and issues
  • Drive internal process improvement for better customer engagement
Requirements
  • High Diploma Holder, equivalent or above
  • Good command of written and spoken Cantonese, English and Mandarin
  • Good communication and interpersonal skills
  • 1 to 2 years’ work experience
  • Banking experience is not a must, fresh graduates are welcome
  • Candidates with hotels, hospitality, concierge, lounge, club house, membership and frontline experiences are also welcome to transit your capability to new career height
Benefits
  • Comprehensive training
  • 18 days paid annual leave, plus additional paid leave
  • Family medical and dental
  • Career development opportunities
  • Hybrid working
  • Highly flexible, diverse and purposeful workspaces

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