Senior Lifestyle Relationship Manager - Wealth & Personal Banking
HSBC
- 中環
- 長期
- 全職
- Be the dedicated contact point to serve the top tier banking customers on their lifestyle and card related requests with collaboration and supports from external service providers and internal stakeholders
- Understand your customers well to provide bespoke personalized lifestyle recommendations that fits their needs and preferences
- Follow through the customer requests in professional timely manner to deliver beyond customers’ expectations to create memorable experiences
- Work closely with internal Relationship Managers and Contact Center to collectively serve the customers with all-rounded services with handshake to ensure smooth transition of request handling when required
- Work closely with Card Product team to continuously enhance the serving model and lifestyle privileges on how to best serve the customers
- Lead a team and train the team members to ensure the service quality are well maintained at high standard to meet the top tier affluent customer needs
- Degree holder or above with client account or service management experience is a must. Work experience in Concierge service providers would be an advantage
- Relevant experience in serving affluent customers is required with good understanding on their lifestyle preferences
- Strong interpersonal and customer engagement skills to build strong relationship bonding with customers
- Proficient in foreign languages would be a plus, especially on Mandarin, English, Japanese or other European languages
- Self motivated with positive working attitude to work as a team
- Attending events during public holiday or weekends may require