Senior Lifestyle Relationship Manager - Wealth & Personal Banking

HSBC

  • 中環
  • 長期
  • 全職
  • 15天前
Job descriptionSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Within Wealth and Personal Banking, the Consumer Assets team is responsible for improving portfolio profitability and achieving growth objectives for all lending products in Asia-Pacific, including credit cards, personal loans, overdrafts and mortgages. Operating in several strategic markets across the region, the division is a key contributor to the profitability of the HSBC private wealth business.We are currently seeking a high calibre professional to join our team as a Senior Lifestyle Relationship Manager.Principal Responsibilities
  • Be the dedicated contact point to serve the top tier banking customers on their lifestyle and card related requests with collaboration and supports from external service providers and internal stakeholders
  • Understand your customers well to provide bespoke personalized lifestyle recommendations that fits their needs and preferences
  • Follow through the customer requests in professional timely manner to deliver beyond customers’ expectations to create memorable experiences
  • Work closely with internal Relationship Managers and Contact Center to collectively serve the customers with all-rounded services with handshake to ensure smooth transition of request handling when required
  • Work closely with Card Product team to continuously enhance the serving model and lifestyle privileges on how to best serve the customers
  • Lead a team and train the team members to ensure the service quality are well maintained at high standard to meet the top tier affluent customer needs
Requirements
  • Degree holder or above with client account or service management experience is a must. Work experience in Concierge service providers would be an advantage
  • Relevant experience in serving affluent customers is required with good understanding on their lifestyle preferences
  • Strong interpersonal and customer engagement skills to build strong relationship bonding with customers
  • Proficient in foreign languages would be a plus, especially on Mandarin, English, Japanese or other European languages
  • Self motivated with positive working attitude to work as a team
  • Attending events during public holiday or weekends may require
You’ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC