Guest Services Supervisor - Front Desk

• Oversee and handle front desk operation during overnight time with regular overnight shift;
• Report to Duty Manager if any abnormal situation is found;
• Perform lobby reception duties including hotel guests check in & check out, enquires, and cashier ;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Follow up on amenities order on a daily basis;

• Minimum 1 years working experience in hotel industry.
• Possess higher diploma or above of hospitality / hotel major.
• Independent & confident to work under pressure.
• Good interpersonal skills.
• Good team player with excellent communication skills ; &
• Additional language would be an advantage.

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