Working as part of the APAC Translations team (based in HK) in a busy 18/7 department that supports English to Chinese, and vice versa translations services to internal clients within the Institutional Clients Group (i.e. Investment Bank, Markets, Transaction Services, Private Bank, etc.) and various other clients within Citi.Translations responsibilities:Provide high-quality translation of time-sensitive and confidential materials from English to Chinese for Mainland China / Hong Kong / Taiwan markets and vice versa. Translations of various types of documents, e.g. Pitch books, presentations, correspondences, regular market updates and other materials that may be related to the businessLeverage translation tools, including AI-powered tools, to ensure efficient and accurate deliveryProvide excellent customer service in a fast-paced environment. Interact with clients and gather details on job requests as required from time to timeDiscuss with Supervisor to clearly understand deadlines and instructions for processing a document properlyComplete job tracking and monthly billing requirements as part of the workflow processQualifications:Min. 3 years of experience as a professional translator, in Financial field preferredTranslations speed of 3,500 words per day manually, or 6,000 words per day with translation toolsHighly proficient in both English and Chinese languages (oral and written communications inclusive)Advanced knowledge of Microsoft Office (PowerPoint, Excel and Word)Proficiency in Machine Translation (MT) post-editingFamiliarity with AI-powered translation tools and platformsUniversity graduate in related fieldMaster degree in linguistics preferredWorkflow responsibilities:Support Front Desk activities as and when required to support Supervisor and coordinate with internal clients or external suppliers for job distribution, proof reading etc.Primary point of contact for clients, responsible for assigning incoming work to the appropriate resources. Interacts with clients and gathers detailed information on job requests (e.g. deadlines, instructions, billing details)Manages the department mailbox and job dashboard accordingly and is responsible for doing assigning jobs and also hand over to next shiftsHandle translation projects to ensure deadlines are met, prioritize workload and makes adjustment to meet business needs as required, where necessary negotiates deadlinesProvide excellent customer service in a fast-paced, multi-shift production environmentCommunicate effectively with clients and translators supplier, suppliers locally and globally regarding queries on documentsProvide clear directions to translators on deadlines and document processingEstablish an inclusive and positive team-oriented work environmentOther ResponsibilitiesComplete administrative duties for billing and tracking jobs including supplier billing by jobBuddies new joiners post-trainingProofread work done by team members or suppliers to meet clients’ requirementsIn absence of a Supervisor allocate global resources effectively to run the department smoothly and efficientlyEstablish strong relationships with clients to understand their needs and work across businesses, functional and / or regional lines to provide clients with integrated solutions that meet and / or exceed the needsFOR YOUR AWARENESS: We are implementing the Vaccine Pass in accordance with the guidance of the HKMA, effective April 1, 2022. All Citi staff will be required to be vaccinated against COVID-19 or have a valid medical exemption to enter Citi premises. To comply with this, the successful candidate must be either vaccinated against COVID-19 or have a valid medical exemption.Job Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.
