customer service officer (customer service center)

• Provide exceptional face-to-face customer service at our service centers.
• Assist customers with their insurance claims and general policy inquiries.
• Explain complex insurance information clearly and concisely.
• Maintain a professional and presentable appearance at all times.
• Handle customer feedback and resolve issues efficiently and empathetically.

• Previous experience in a customer service role, ideally face-to-face.
• Experience in financial services and insurance is an advantage. ...

• Excellent communication and interpersonal skills.
• A strong customer-centric approach and a desire to help.
• The ability to explain detailed information clearly.
• A professional and presentable demeanor.
• Fluency in Cantonese and English (Mandarin is a plus).

Randstad