Technical Specialist

Fujifilm

  • 牛頭角
  • 長期
  • 全職
  • 15天前
FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our group’s establishment in Japan in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.On 1 April 2021, we have changed the company name to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Hong Kong is one of the operating companies founded in 1964 with approximately 1,000 employees in Hong Kong currently, providing sales of world-class multifunction printers, production printers and IT solutions, as well as business process outsourcing services. For more information about FUJIFILM Business Innovation Hong Kong, please call the customer support center at +852 2513 2513 or visit our website https://fujifilm.com/fbhk/.Responsibilities
  • Technical Support: Provide pre-sales technical support to consultant teams and directly to customers, assisting with equipment, hardware, and service configurations.
  • RFP/RFI Management: Technical review and response to Request for Proposals (RFP) and Request for Information (RFI) documents.
  • Customer Engagement: Attend customer meetings to present technical content and solutions, ensuring alignment with client needs.
  • Proof of Concept: Conduct proof of concept demonstrations to validate solutions for prospective customers.
  • Solution Verification: Take responsibility for the technical verification and sign-off of solution designs, configurations, and interoperability assessments.
  • Documentation: Create and maintain pre-defined documentation for technical handovers to project teams.
  • Product Knowledge: Stay updated on the latest product developments and industry trends to provide informed recommendations.
  • Escalation Support: Act as an escalation point for sales managers and installation engineers regarding previously sold projects.
  • Server Infrastructure Design: Collaborate with the IT team to design and plan the server infrastructure for print management solutions, considering factors such as performance, scalability, security, and cost-effectiveness.
Skills and Qualifications
  • Understanding of print management solutions and related technologies, including server infrastructure design and implementation is a plus
  • Solid understanding of networking concepts, protocols, components, and configurations to support integrated print management solutions.
  • Proficiency in Windows Server environments, including installation, configuration, and management of server roles and features.
  • Ability to work collaboratively with consultant teams, customers, and technical staff.
  • Strong analytical and problem-solving skills to address technical challenges.
  • Information Technology / Computer Science degree is required
  • 2 years or above working experience
  • Proficiency in Putonghua is an advantage
  • Candidates who require visa sponsorship / hold IANG or TTPS visa are also welcome

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