Senior Manager, Backend Technology Delivery
- 香港
- 長期
- 全職
- Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver solutions on time and within scope.
- Experience with databases like MySQL, SQL Server and other data storage solutions.
- Responsible for leading the design, development, and deployment of software applications using languages and technologies of the .NET framework.
- Serve as a bridge between business stakeholders and technology teams, focusing on customer and operations
- Strong leadership and team management capabilitiesAnalyzing current systems, gathering requirements, and supporting the modernization of claims platforms to improve operational efficiency, compliance, and customer experience.
- Collaborate with stakeholders across Claims, Insurance Services, and Operations to identify business needs and pain points.
- Analyze existing systems and workflows to identify gaps and improvement opportunities
- Document detailed technical requirements and non-functional specifications
- Ensure alignment between business goals and technical solutions
- Conduct end-to-end assessments of the system lifecycle—from notification to payment
- Map stakeholder roles, regulatory controls, and technology touchpoints within each step
- Identify pain points and design future-state processes to enhance efficiency, customer satisfaction and operations efficiency
- Analyze current systems and gather requirements to support modernization efforts
- Improve operational efficiency, compliance, and customer experience
- Identify and mitigate risks associated with releasing technical issues into production.
- Prevent reputational damage and financial impact due to system defects
- Align auto-testing strategies with business objectives
- Collaborate with DevOps, developers, Group IT, and business units
- Chair defect meeting with developers on the high priority issues and provide support to resolve the problems.
- To participate in UAT, regression, and exploratory testing on web and mobile platforms.
- Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman.
- Ensure compliance with QA standards and audit requirements.
- Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems.
- Engage with cross-functional teams including risk, AML, QC etc.
- Participate in Agile ceremonies, contribute to backlog grooming, and sprint planning
- Conducting gap analysis and proposing process improvements
- Understand stakeholders’ requirements, able to negotiate and influence the stakeholders on application development with the tech expertise demonstrated
- Perform knowledge transfer to other teammates or vendors throughout the full-life cycle of application development
- Bachelor’s degree or above in Computer Science or related field
- At least 10 yearsand above experience as a technical analyst with in-depth business knowledge
- Experience in multi country market implementation
- Experience with multi-location, multi-country product launch environments
- Experience in CICD & Agile work management
- Strong technical background in distributed technologies
- Structured decision making and problem-solving skills
- Strong understanding of insurance claims systems and data flows
- Exposure to API testing tools like Postman
- Familiarity with SQL for backend validation and data integrity checks
- SQL for backend validation and data integrity checks
- API testing and microservices architecture (e.g., AWS, Kafka)
- Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling)
- Familiarity with insurance data platforms such as Life-Asia and Group-Asia.
- Payment processing
- Regulatory compliance checkpoints
- Understanding of Hong Kong-specific insurance regulations
- Map current and future-state processes
- Experience with non-functional testing like web product security, page accessibility and client-side page speed
- Familiarity with mobile operating systems like iOS, Android
- Ability to handle multiple tasks simultaneously
- Ability to work in a fast-paced environment with minimal supervision
- Sense of ownership and pride in performance
- Critical thinker and problem-solving skills
- Efficient and effective time-management skills
- Strong relationship development and management skills.
- Ability to manage teams on a day-to-day basis.
- Excellent stakeholder management, particularly managing expectations.