People Services Specialist

• Responsible for C&B related admin work handling and has hands-on experience and knowledge on handling all C&B related admin input to local legal authorities and handle queries & resolve issues for GC colleagues in C&B related matters.

• Manage employee benefits programs, including health insurance, retirement plans, wellness programs, etc.

• Coordinate open enrollment processes, communicate benefits options to employees, and resolve benefits-related inquiries.
• Liaise with third-party vendors (insurance providers, pension administrators) to ensure seamless delivery of benefits.
• Track and report on benefits utilization and costs, recommending cost-effective solutions to optimize offerings.

• Maintain accurate employee compensation and benefits records in HRIS (SAP).
• Generate reports on compensation trends, benefits usage, and budget forecasts for management review.
• Ensure data integrity and confidentiality

• Ensure all C&B practices comply with local labor laws, industry regulations, and company policies.
• Assist in audits related to payroll, benefits, and compliance with regulatory bodies.

• Serve as the primary point of contact for employee inquiries regarding compensation, benefits, and payroll.
• Conduct training sessions or workshops to educate employees on available benefits and compensation policies.
• Collaborate with HR to support employee engagement initiatives, such as recognition programs or automotive-specific rewards.

• Administration of MPF forms for new hires to include collection, follow-up and submission of forms to the local government.
• Online portal submission to commence in December 2025, at which point new hires and internal transfer collection, follow-up and submission to be done by local PS team member.

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Logs queries and updates, creates case management record and ensure closure of case.
• Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Provide sound advice and service to employees on People-related inquiries received via email, phone, and/or in-person
• Direct complex employee relations issues to the People Business Partners
• Guide employees on the use of systems such as PeopleHub and its associate modules and other internal systems
• Work collaboratively with other People Team Members to ensure strong teamwork and delivery of services to colleagues
• Prepare verification of employment letters
• Conform with People Services SLAs to ensure timely response and delivery of tasks and employee requests
• Complete the termination process of employees on Peoplehub, including final leave encashment
• Identify opportunities for improving administrative processes, implementing best practices, and enhancing efficiency across supported teams
• Provides reports as requested and ensures completion of regulatory requirements, such as quarterly and annual reports requested by the Department of Labor

• Provide onboarding to new hires, ensuring the completion of paperwork and pre-employment requirements
• Pension registration form collection and checking
• Facilitate and oversee the background check process upon notification of offer acceptance and/or initiate reference check and vendor payment settlement
• Enter employee into PeopleHub and other systems prior to first day of employment.

• Provide administrative support, participate in projects, and support the implementation of policies and procedures
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Performs other related duties as assigned

• Degree in Human Resource Management, or related discipline, or the equivalent experience

• 2 - 3 years' experience as a Human Resource Generalist, C&B Specialist or related function
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Principles and processes for providing customer and personal services
• Principles and procedures for compensation and benefits, and personnel information systems.

• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Conflict management
• Managing one's own time and the time of others
• Excellent interpersonal, written, and verbal communication skills
• Maintaining a professional demeanor and consultative approach
• Monitoring/Assessing your performance to make improvements or take corrective action.
• Service orientation skills, such as proactively looking for ways to assist others
• Professional oral and written skills
• Microsoft Office, primarily Outlook, Word, and Excel
• Ability to work in a complex work environment, deal with ambiguity and across functions.

• Handling tactical day-to-day operations in area of responsibility.
• Communicating well with employees at all levels of the organization.
• Monitoring and assessing own performance to make improvements or take corrective action.
• Demonstrating Company values in an on-going and consistent way.
• Establishing and maintaining effective relationships with key stakeholders.
• The ability to concentrate on a task over a period of time without being distracted.
• Ability to keep information confidential.

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