Key responsibilities:Provide quality customer service at counter, call centre and back office, with efficient and good mannerHandle and follow up transaction, enquiries and complaints in efficient and effective manner with strong attention to detailsEnsure completeness and accuracy of transaction/data input and resolving discrepanciesDeliver services and solutions by understanding customer needs and handle enquires and resolve problems/discrepancies promptly and effectivelyEnsuring all transactions and enquiries are processed/handled in accordance with relevant regulatory requirements, internal operational procedures and company policiesMaintain a professional investor communication service and be knowledgeable about the share registry servicesSupport management in other tasks / ad hoc projects as assignedCoordinate with internal departments for ensuring total investor’s satisfactionKey requirements:Higher Diploma / associate degree or aboveAt least 3 years relevant experience in customer services, preferably in financial / securities industryGood understanding of local securities marketsCustomer centric mindset with commitment to deliver quality service; be rigorous in handling transactions and attention to detailGood interpersonal and communication skills with fluency in Cantonese and English. Putonghua is a definitive advantage.Self-motivated, proactive and a good team player; able to work under pressureConversant with MS Word, Excel and Chinese word processingCandidate with less experience will be considered for an Associate roleAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
