Senior Executive, Loyalty Innovation
Plaza Premium Group
- 赤鱲角
- 長期
- 全職
Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 250 locations of 45 international airports across Asia, Australasia, Europe, North America, South America and the Middle East, with a collective goal of ‘enhancing your airport experience’. The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining.The Group currently employs over 5,000 staff and serves over 14 million passengers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world.關於環亞機場服務管理集團
作爲全球提供高端機場服務的先驅和最大管理機構之一，總部設於香港的環亞機場服務管理集團，網絡覆蓋亞洲、大洋洲、歐洲、北美、南美和中東等45個國際機場，並擁有超過250個服務點，致力為每一位旅客實現「更佳機場體驗」的願景。集團主要經營四項核心業務，包括機場貴賓室、機場中轉酒店、機場禮賓接待及機場餐飲服務。環亞機場服務管理集團在全球各地僱用逾5,000名員工；每年為超過1千4百萬人次的旅客提供優質的機場服務。集團憑藉穩健的往績及專業的態度，為旅客提供卓越的品質，加上屢獲殊榮的服務與設施，使其網絡不斷擴展，並在全球機場服務業者中享負盛名。Come Join our Family Today!Together, We Make Travel Better!What you’ll be doing:Support the strategic and operational aspects of Smart Traveller (ST) programme and ensure product stability, develop team capabilities, and drive member acquisition with line manager and key stakeholders. This role will focus on supporting key stakeholders to achieving growth targets, maintaining high performance standards, and increasing programme awareness.
- Support the smooth operation and stability of the product
- Assist line manager to coordinating operational / digital activities
- Processing and allocating resources effectively to ensure optimal utilization. This includes overseeing inventory management, manpower.
- Maintaining strong relationships with partners and vendors and suppliers to ensure timely delivery of goods and services.
- Monitoring and analyzing operational performance metrics.
- Ensuring compliance with legal and regulatory requirements.
- Assist partnership and marketplace management with key stakeholders.
- Assist and handle the request from global commercial owners to using ST digital tools for commercial development
- Work with ST programme owners to create an onboarding programme for global commercial team
- Support and maintain performance standards for overseas ST points rewards loyalty platform
- Collaborate with IT for efficient technical support and platform maintenance
- Work with marketing teams to develop campaigns for membership and sales growth
- Increase awareness of new programme features and create ongoing programme support and delivery reports for stakeholders
- Enhance roles and responsibilities to support new team members and develop onboarding and training plans to them
- Handle enquiries about the loyalty programme on online and offline platforms from members and preferred partners
- University graduate in Business or Computer or Hospitality or Marketing
- 3 years or above experience in customer interfacing operations or customer service.
- Ability to work unsupervised; highly committed, self-motivated, creative, proactive, and result-oriented.
- Willing to take challenges and work under pressure.
- Good in spoken and written English, Chinese, and Putonghua; proficiency in other languages is a plus.
- This role suits qualified front-end service staff looking to transition into a back-end customer service role, e.g., those with hotel operation or airline cabin crew experience.
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