IT Infrastructure Manager (Data Center, 45-55K)

Lead and mentor a team of IT infrastructure operation engineers and data center operators.
Oversee end-to-end data center operations, infrastructure management, and monitoring (servers, storage, networking).
Manage IT services, including systems, network, storage, and GPU availability, ensuring optimal performance.
Maintain current documentation, SOPs, and infrastructure diagrams.
Oversee routine maintenance, updates, patch management, and conduct regular health checks of the data center.
Ensure 24/7 operational readiness, availability, and effective escalation procedures.
Act as an escalation point for high-severity incidents and operator issues
Respond promptly to outages and service disruptions to minimize downtime.
Prepare reports on infrastructure health, incidents, and capacity planning.
Manage operators, vendors, and ensure SLA compliance.
Establish key metrics for proactive monitoring and alerting to prevent issues.
Communicate effectively with users, technical teams, and stakeholders regarding incidents and changes.
Lead ad-hoc projects, continuous improvement initiatives, staff scheduling, and performance evaluations.
Oversee help desk operations and ensure high-quality customer service.
Basic understanding of AI concepts and their impact on operations within an AI Supercomputing Center (AISC).

Bachelor's degree or above in Computer Science, Information Technology, or related fields
Minimum 8 years' experience in Telco/ICT industry, with at least 5 years in a supervisory role
In-depth knowledge of data center operations, infrastructure, and environmental systems
Familiarity with server, storage and network services operation
Relevant professional certifications (e.g., ITIL, PMP, Prince2) are an advantage
Strong leadership, problem-solving, decision-making skills and customer service orientation
Excellent communication skills in English, Cantonese, and Mandarin
Benefits:
45-55K Depends on Experience
10-20 Days Annual Leave
5-day Work Week
Friendly and Energetic Working Environment