Assistant Commercial Manager, Line Maintenance Overseas Customers

Hong Kong Aircraft Engineering Company Limited

  • 赤鱲角
  • 長期
  • 全職
  • 15天前
Established in Hong Kong in 1950, HAECO is one of the world’s leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.港機集團於1950年在香港成立，是全球領先的獨立飛機工程集團，也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司，為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。The HAECO Group is an independent global provider of high-quality MRO services. We offer a broad range of aviation products and services that enable our customers to operate their aircraft, engines and components safely and efficiently. Headquartered in Hong Kong since 1950, our global reach has extended as we have grown. We now have operations throughout the Asia-Pacific region, Americas and other parts of the world.Based at Hong Kong International Airport (HKIA), HAECO Hong Kong offer a full range of services including airframe services, line services, component services, engine services, inventory technical management, cabin solutions, freighter conversions, technical training and AOG support.Position Description
  • Lead a team of Account Managers and Account Executives to handle all commercial activities.
  • Analyse market situation and competition landscape to formulate competitive commercial proposals that align with the business objectives of business units.
  • Build strong customer relationships and foster long-term partnerships long term relationship.
What You'll Do
  • Take lead in driving the compilation of the bid/proposal/quote package. Collaborate closely with customer and business units to finalize proposal and take lead in driving the approval from business/group where required.
  • Partner with internal stakeholders to determine the entity EBIT, budgetary constraints, and other financial objectives etc. and ensure it is well communicated with the team.
  • Have solid understanding on Group Policy on legal and compliance requirements.
  • Initiate, negotiate, align and finalize with customers and internal stakeholders on contractual terms that within company policy framework and contribute information on financial and credit risk assessments.
  • Identify upselling opportunities in existing working progress order/ service. Align with internal stakeholders to prepare the contract for signing with customer.
  • Proactively partner with the team and internal stakeholders to evaluate, select best alternatives and actions that fulfil and optimize the program execution.
  • Anticipate the areas which have potential risks of failure and proactively develops preventive approaches.
  • Constantly take actions or make suggestions on opportunities for improvement. Collaborate closely with internal stakeholders to enhance program execution process and performance.
  • Collaborate closely with business units to identify possible improvement areas and propose enhancement solutions. Build and sustain long-term trusting relationships with operations and production teams to ensure product/service performance at satisfaction level.
  • Foresee customers requirements and proactively develops approaches to meet those needs while balance organization benefits. Engage in negotiations with both internal and external stakeholders to facilitate decision-making and resolve issues, even in the face of changing circumstances and challenges.
  • Secure necessary resources for the team to ensure customer feedback and inquires are handle promptly and efficiently.
  • Facilitate and support on warranty cases processing and support on relevant internal and external communications
  • Builds and sustain long-term loyal customers through relationship management.
What You'll Need
  • Recognized degree in any disciplines, business / management related an advantage
  • Minimum of 7 years of customer relations / marketing experience, preferably in aviation industry
  • Good interpersonal, communication and presentation skills
  • Strong prioritizing and organization skills to delegate and accomplish assigned tasks within required timeframe
  • Knowledge of contracting procedures (e.g. IATA SGHA or Aviation GTA) and negotiation techniques is an advantage
  • A good team leader with strong leadership skills
  • Customer focus and results driven
  • Production knowledge in line or base maintenance is an advantage
  • Excellent command of English and Chinese, both spoken and written
HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.Build your career with us and be part of something bigger at HAECO!Reference ID: 771Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

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