Hotel AlexandraBe part of an exciting team of hoteliers to launch the next new line of properties of Harbour Plaza Hotels & Resorts in the heart of Hong Kong.The first of its' kind, the newly built Hotel Alexandra (MTR Fortress Hill Station, Exit B) is setting new heights in a timeless collection of decor and unparalleled service. Situated at the flourishing area overlooking the Victoria Harbour in Hong Kong, the hotel is exquisitely designed offering a heightened sense of elaborate luxury that will delight even the most discerning travellers. We now invite passionate hoteliers to join our delightful management team.To learn more about Hotel Alexandra, please visit our website www.hotelalexandrahk.com.Job Responsibilities:
To assist Front Office Manager in supervising the Front Office operations and resolve both internal and external problems of the department.
To provide on-the job training to new colleagues and multi-tasking ability;
Handle guest complaints relating to service standards and evaluate proactive action for service improvement;
To maintain smooth relationships between management and guests.
Job Requirements:
Degree or Diploma holder in Hospitality Management
6 years relevant experience with at least 2 years in the same capacity
Mature, Presentable, self-motivated and service-oriented
Excellent communication, interpersonal skills and leadership skills
*Candidate with less experience will be considered as Senior Guest Services ManagerPlease apply in confidence with your resume stating your current and expected salary to Human Resources Department, Hotel Alexandra, 32 City Garden Road, North Point, Hong Kong or click 'Apply Now'.We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.