Full Time Operations & Sales ExecutiveIf you are a hardworking, flexible, tech-savvy, street smart, detail-oriented and organized individual capable of handling multiple tasks and working closely with parents and students we would love to hear from you.Job Highlightshardworking, flexible, tech savvysmart, detail oriented and organizedGood communication skills in English, Mandarin and CantonesePeople orientatedDedicatedJob responsibilities:Operations ActivitiesHandling requests from a large volume of parents/students and tutors on a daily basis via whatsapp, email and other communication channelsRegularly maintaining and updating a sheet of completed and pending tasks, making it straightforward for the director to monitor and track the progress of any workflow assigned to the employeeHelping the director in managing existing clients needs for additional lessons, new subjects and change of tutors through phone call and whatsapp communicationCreating, updating and managing broadcast lists for the company for marketing material purposes on WhatsappBuilding seasonal courses for the company to run and marketing during Christmas, Easter and Summer (this would include formulating the course content by coordinating with tutors, all the way to allocating the relevant timeslots and building the courses)Helping the director and sales staff add and edit events on the calendar for student lessonsHelping the operations team plan for any upcoming tutor last days and formulate ideas as to how to provide replacement tutors to studentsHelping the operations team plan for any upcoming tutor leave and formulate ideas as to how to provide replacement tutors to students and/or reschedule the missed lessons with their existing tutorsHandling walk in requests from new parents and students and noting down the relevant information for the sales team to act onHelping the company send out pending marketing messages based on lists provided by the operations team through WhatsappHelping the company send out messages reminding students of their class schedules during public holidays and/or inclement weather conditions through WhatsappAd hoc support based on the needs and requirements of the director (including administering of mocks)Sales ActivitiesHandling any new sales enquiries from parents/students in English, Chinese and/or Mandarin (this process would include an initial reach out, all the way to onboarding the parent and student and being their regular point of contact at the company)Following up on trials and confirming lessonsCross-selling and up-selling based on the requirements of the studentsMaintaining own scheduling and broadcast lists for marketing purposesEffective client management and retention servicesHelping the company reach out to parents and students to understand and plan for their requirements at the end of every academic year for the new termConducting sales for seasonal campaignsAd hoc support based on the needs and requirements of the directorJobs requirements:University graduate (degree in any discipline)Excellent problem-solving abilityProficient in using Google powered business tools (email, calendar, docs, sheets) and WhatsApp Web/MobilePleasant personality with excellent organization skillsDedicated and willing to work to irregular time schedulesSelf-motivated, mature, and presentableEnglish, Cantonese & Mandarin are requiredThis is a work from office position2 days off per week - candidates will be required to work on Saturday twice every four weeks. OT is to be expected as part of this role and OT pay will be provided as the candidate will be required to work an additional day during busy periods.The employee will be required to work some public and statutory holidays with compensatory holidays being provided.Qualification: DegreeYr(s) of Exp: 5+ in the Education field or relatedEmployment Type: Full TimeJob Function: Operations , Client Management / Client Services / Customer ServiceBenefits & Others: Medical Insurance, Performance bonusLocations: Tsim Sha Tsui Campus, Central CampusWebsite: www.allround-edu.comAll applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.