HARBOUR CITY, the flagship property of Wharf Real Estate Investment Company Limited, situated in the commercial hub of Tsim Sha Tsui, boasts 8.4 million square feet of prime commercial space comprising offices, retail shops, serviced apartments, hotels and club, and approximately 2,000 car parking spaces. With its over 450 shops including over 90 restaurants, Harbour City is home to Hong Kong's largest shopping, dining and entertainment centre.Join our winning team and make a difference in your career!We sincerely invite high caliber, committed and professional candidates who are intelligent, dynamic and with good business acumen to join us. Interest parties are invited to send full resume to [email redacted, apply via Company website].The successful candidate will be responsible to supervise and manage a team of Customer Service Staff include Concierge team, VIC team and Hotline team in the daily operations of the complex. He/ She will also be responsible for enhancing the service standard of both in-house frontliners and vendors for our prime office and retail premises. Duties included monitoring the performance of frontliners in the aspects of customer service, security and cleaning service provisions, developing strategy with insights to uplift Harbour City service excellence in the industry, conducting regular training in respect of operations and service standard, performing service quality audit for improving service provisions as well as implementing service-related projects with internal and external parties. Working on duty roster during weekends, statutory and general holidays is required.Applicants should be Degree holder in Property/ Facilities Management, Hospitality, or related discipline with at least 10 years’ relevant experience with at least 3 years specifically in a managerial role in property management industry or hotel industry, preferably with training background and professional membership. Experience in grade A shopping mall and office operation is preferred. Good command of written and spoken English and Chinese with fluency in Mandarin is essential, and knowledge in foreign language such as Korean, Japanese is an advantage. Excellent leadership, interpersonal and communication skills with all levels, mature, strong enthusiasm with solution-oriented mindset are required.We offer competitive remuneration package that commensurate with experience and qualifications. Fringe benefits include employer’s top-up MPF contribution, family medical plan, training sponsorship, employee wellness programs and other benefits.Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary to our recruitment email address.(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)Harbour City Estates Limited PMC licence / 物業管理公司牌照 (C-711379)
