Lounge Captain 貴賓室部長

Cathay Pacific

  • 香港
  • 長期
  • 全職
  • 23天前
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.工作匯報至：貴賓室主管為了成為世界上最傑出的服務品牌之一，優質服務是我們的核心品牌價值。成為貴賓室部長, 你將在貴賓室中擔任重要的角色，向顧客展示「設想周到」、「盡心盡力」和「積極求進」這三個關鍵品牌理念，透過了解顧客所需並提供無微不至的貴賓室體驗，讓所有關鍵時刻都令人難忘。主要職責
  • 以熱情和專業的態度為顧客提供優質服務
  • 滿足及超越客人的期望，確保客人在享用貴賓室期間一切滿意, 必要時報告客人的回饋並採取補救措施
  • 保持及控制貴賓室餐飲庫存及衛生整潔
  • 與後勤同事合作，確保貴賓室運作順暢和食物安全及品質控制
  • 確保及按照食物安全標準定期補充自助餐區的所有餐飲食物及用具
  • 為初級員工提供輔導和在職培訓
  • 與團隊建立牢固的關係，以最大限度地提高個人和團隊績效
  • 了解最新的監管和服務要求，確保政策和程序及營運標準保持一致
  • 了解餐飲或貴賓室行業趨勢和客戶見解，在適用時提出積極的改變建議
  • 支援主管以確保日常運營順暢及在需要時支援其他貴賓室
入職要求
  • 合法於香港受僱
  • 必須年滿18歳
  • 大專學歷
  • 具流利英語溝通能力和書寫能力，懂廣東話及普通話者為佳
  • 4年以上相關工作經驗，具餐飲、高級餐廳、酒店、貴賓室、機場或相關職位的工作經驗者優先
  • 具備良好解決問題能力及人際關係
  • 具備良好客戶服務及溝通能力
  • 需要輪班工作，願意於航班延誤時超時工作
員工福利
  • 成爲世界級優質服務品牌的一份子
  • 擁有良好的培訓及職業發展機會
  • 在共融的工作環境中享受多元和具包容性的工作文化
  • 醫療保障及彈性福利計劃
  • 彈性退休計劃
  • 員工及家屬均可享有機票折扣優惠
Reports to: Lounge SupervisorIn order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.As the Lounge Captain, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.Key Responsibilities
  • Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
  • Ensure customer needs are met or exceeded, check their satisfaction during their stay, and report customer feedback as well as take remedial action where necessary
  • Deliver start of shift duties by stocking service counters and ensuring cleanliness in the lounge seating area while monitoring and following hygiene and safety standards
  • Collaborate with back of house teams on daily operations, food safety and quality control
  • Maintain and manage inventories of all food and beverage stocks, ensuring buffet and front-of-house items are properly replenished
  • Actively in coaching and provide on-the-job training to the junior staff
  • Build up strong relationships with teammates to maximise personal and team performance
  • Keep up to date on the latest regulatory and service requirements, ensuring alignment of policies and procedures with operational standards
  • Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable
  • Support Supervisor to ensure smooth day-to-day operations and support other lounges as and when required
Requirements
  • Right to work in Hong Kong
  • Minimum age of 18
  • Post-secondary qualifications
  • Proficient of spoken and written English. Cantonese and Putonghua are advantages
  • Minimum 4 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel, airport or similar capacity
  • Strong problem solving and interpersonal skills
  • Customer service-oriented attitude and good communication skills
  • Flexibility to work on shift schedules and work overtime if needed
Benefits
  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Medical coverage & other flexible benefits
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family
Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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