Global Head of Engineering - GCOO

• Develop, standardize, and enforce Group-wide protocols for engineering operations, maintenance regimes, and performance management.
• Align critical facilities programmes with HSBC’s Real Estate strategy and ESG commitments, while benchmarking performance against industry peers.
• Coordinate integrated planning and delivery across global, regional, and market teams to ensure consistent and responsive service provision.
• Engage senior stakeholders to translate business requirements into engineering solutions and secure executive endorsement of key initiatives such as decarbonisation and capital investment and strategic location strategy.
• Oversee energy audits, green building certifications, and decarbonization initiatives to advance sustainability objectives.
• Provide support and engineering guidance to the Datacentre Management team within technology.
• Drive global procurement strategies, negotiating supplier agreements and monitoring SLAs and KPIs to optimize cost and mitigate risk.
• Act as Global Risk Owner by embedding risk management and internal control frameworks to safeguard facility availability.
• Promote digitalization through deployment of building management systems, IoT monitoring, and predictive maintenance tools.
• Support the ESG Finance and Stress Testing teams in developing financial models and reporting aligned with our external disclosures.
• Monitor and report on key performance metrics, delivering regular insights to leadership via dashboards and executive reporting.
• Support the Global Head of Workspace Experience & Operations to drive performance outcomes and optimum value through our third-party suppliers (tier 1, 2 & 3) in respect of engineering excellence and alignment with the HSBC ESG objectives

• Strategic Planning & Delivery: Lead the development and deployment of a global operating model for critical facilities in partnership with CRE, IT/Ops, and business stakeholders.
• Standards & Protocols: Define, codify, and enforce Group-wide engineering standards, maintenance procedures, and operational processes.
• Benchmarking & Optimization: Conduct continuous benchmarking of critical facilities performance against industry best practices and peer institutions; identify and implement opportunities for improvement.
• Stakeholder Advisory: Provide expert guidance to regional and local engineering teams, senior management, and external partners on balancing risk, cost, and performance trade-offs.
• Asset Life Cycle Management: Oversee end-to-end Life Cycle Asset Management for Workplace Experience & Operations suppliers, including lifecycle renewal planning, asset maintenance programs, and capital planning, ensuring optimal OPEX and CAPEX decision-making.
• Supplier Engagement Management: Structure Supplier Engagement strategies around engineering, collaborating with the strategic WE&O provider to drive performance improvements, and foster accountability
• Investment & Sustainability: Collaborate with RES strategy and sustainability teams to optimize capital investments, deliver green building certifications, and achieve energy efficiency targets.
• Project & Programme Management: Oversee major build, expansion, and upgrade projects for critical facilities, ensuring cost effectiveness, risk mitigation, and quality delivery.
• Procurement & Supplier Management: Partner with Procurement to structure global supplier agreements, negotiate terms, and monitor SLAs/KPIs to drive value beyond contractual obligations.
• Risk Stewardship & Compliance: Maintain internal control frameworks, manage operational risk, and serve as Global Risk Steward for building availability and regulatory adherence.
• Innovation & Digitalization: Drive adoption of smart building systems, IoT sensors, and predictive maintenance tools to enhance resilience and operational intelligence.
• Performance Monitoring & Reporting: Implement real-time dashboards and reporting mechanisms to track key metrics, cost variances, incident response, and continuous improvement outcomes.
• Annual reporting – Accountable for providing key data and reporting inputs in collaboration with the relevant functions responsible for generating our annual reports.

• Extensive understanding of critical facilities engineering and real estate operations.
• Deep insight into financial services and datacentre infrastructure and global RES strategy.
• Expertise in risk management, continuity planning, and internal controls.
• Knowledge of climate risk and functional/statutory reporting requirements.
• Knowledge of sustainability frameworks and green building certifications.
• Proficiency in global procurement, contracting, and supplier performance management

• Educational Background: Bachelor’s or Master’s degree in Engineering,
• Experience:

• Extensive years of experience leading engineering or critical facilities team at a global scale;
• Demonstrated track record in financial services or similarly regulated, high-availability environments.
• Technical Skills:

• Expertise in Target Operating Model (TOM) development and deployment.
• Proficiency with building management systems (BMS), IoT integrations, and predictive maintenance platforms.
• Able to lead energy efficiency audits and oversee green building certification processes.
• Strong programme and project management capabilities, including cost-benefit analysis and risk mitigation.
• Knowledge:

• In-depth understanding of critical facilities engineering and global RES strategies.
• Familiarity with sustainability frameworks, ESG reporting requirements, and regulatory compliance.
• Knowledge of global procurement processes, contract negotiations, and supplier performance management.
• Soft Skills:

• Excellent interpersonal and communication skills, with the ability to influence at executive levels.
• Strong stakeholder management and advisory acumen, balancing cost, risk, and performance.
• Leadership presence, adaptability, and capacity to drive transformational change in a matrixed organization.

HSBC