Officer-Customer Care

Responsibilities:

Make outbound call for Service Reminder and invite customers come back for regular maintenance
Identify customer's needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handling
Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
Maintain customers' loyalty through telephone contact
Work with internal departments to reply customers' enquiries
Monday to Saturday, 9am to 6pm, 5-day work week
Work from Home arrangement after completion of probation

Requirements:

Minimum 1 years of telesales experience in call center operations
HKCEE / DSE or above
Professional qualification with IIQAS Paper 1 to 2
Fluency in spoken Cantonese, Mandarin and English
Proficient in PC software applications including MS Word, Excel and Chinese Word Processing
Good telephone manner
Proactive with good problem solving and customer service skills